WhatsApp has quickly emerged as the go-to messaging app for over 1.6 billion consumers around the globe. And why not? In today’s omnichannel world of texts, chats, posts, and tweets, consumers increasingly want to interact with businesses the same way they connect with their family and friends.
WhatsApp Business was released in 2018 and is specially designed for small businesses to let people use two accounts on the same phone without having to use another standard WhatsApp account.
Both WhatsApp and WhatsApp Business look pretty similar at first glance and have a couple of things in common:
• You can use them to chat with your contacts, exchange media files, include stickers, share documents, and so on.
• Apart from that, both apps can be linked to WhatsApp Web so that you can access them on your computer.
• You can use them in Rambox too
• They can be linked to an iCloud or Google Drive account to backup and restore your data as well.
So, What are the differences between them?
The regular WhatsApp app targets individual users who want to stay in touch and interact with their friends, families, colleagues, and acquaintances, in one-on-one and group messaging sessions.
It is less formal in nature and features essential functionality. This includes free messaging, synchronizing contacts from your phone, and plug-and-play usability. Just download and install the app, and you can start messaging and calling immediately.
WhatsApp Business
WhatsApp Business allows you to create a profile tailored to suit the products and services offered by your business. That means some additional features like:
Adding to your profile:
- Business categories
- Business hours
- Business address
- A link to your website
- Your catalog
Also, you can create templates, contact labeling, and basic automation that includes quick replies, greetings, and away messages. The idea is to create a business-focused workflow like customer support, payment notifications, as well as marketing and sales.
Moreover, it lets you create a catalog to showcase your products and services.
So, is it possible to have WhatsApp Business running through Rambox?
Yes! And it is very easy to set up.
Rambox gives you the flexibility to share sessions across multiple apps, so you only have to log in once, or private sessions to sign in to multiple accounts of the same service.
Plus in Rambox you have “workspaces” which means that you can group apps with the same criteria and have it all together. For example, you can create a “Work” workspace and use your WhatsApp Business account there. And you can have your own private space with your personal account.
So, it is easy to switch from work to personal and from one account to another as you need. It’s up to you and the growth of your business to decide what you use. But one thing in common: easy and fast communication is critical.
Happy working!
